We are seeking a highly motivated, detail oriented, and experienced Client Service Specialist to join our team, reporting to Staci Harris, Client Service Manager.  The successful candidate will possess exceptional attention to detail, as well as a strong command of the English language with emphasis on writing, grammar, and punctuation. The Client Service Specialist is expected to make a direct impact to the business by onboarding clients, working with Lead Advisors to support the needs of our clients, and acting as a liaison with our custodian, always delivering superior customer service.

Disclosure of vaccination status is required as a condition of employment; all employees will be required to be fully vaccinated as of January 2022, unless approved for a religious or medical accommodation.

JOB RESPONSIBILITIES:

• Manage onboarding of new clients: prepare custodial paperwork to facilitate initial account investment, establish accounts with custodian, and reconcile holdings and cost basis on new and transferred accounts
• Communicates directly with clients to provide assistance with requests
• Acts as the liaison between the custodian and the Lead Advisor/Executive Assistants to assist with service requests.
• Assists with processing of client funds and securities
• Facilitate requests for gifting: includes charitable gifts, qualified charitable distributions
• Monitor custodial alerts for processing
• Perform general support to Lead Advisors, including reports generation, and other paperwork
• Maintain client accounts, records, and systems in accordance with firm standards
• Perform reconciliation of internal accounting system with custodians
• Research and resolve client inquiries in a timely manner; escalate more complex issues to more senior staff or manager
• Review daily reports and alerts to ensure data integrity
• Develop and maintain procedures and training materials
• Educate clients via Digital Concierge service on account services and capabilities

QUALIFICATIONS AND REQUIREMENTS:

• BA/BS degree required
• Minimum one (1) to three (3) years work experience in Financial Services; working knowledge of operations in a Registered Investment Adviser (RIA) firm highly preferred
• Experience utilizing Charles Schwab Advisor Center, DocuSign, Tamarac, and Salesforce CRM, a plus
• Excellent written and oral communication skills required, including spelling, grammar, punctuation, and business writing
• Proficient in all MS Office applications, particularly Word, Excel, and Outlook
• Professional, personable, tactful, efficient, and self-motivated.
• Collaborative, creative, team player, and problem-solver.
• Strong interpersonal skills and sense of teamwork valued.
• Strong organizational skills, multitasking, accuracy, service-minded, and meticulous adherence to details required.
• Strong written and verbal communications skills.

This position is non-exempt and is paid according to the laws of the State of California.

Dowling & Yahnke offers a competitive salary, as well as a comprehensive benefits package and retirement plan.  The chosen candidate will be required to successfully complete a full background/credit check at the offer stage.

Interested candidates should apply here.

We are seeking a highly motivated, detail oriented, and experienced Client Service Assistant to join our team, reporting to the Client Services Supervisor. The successful candidate will possess exceptional attention to detail, as well as a strong command of the English language with emphasis on writing, grammar, and punctuation. The Client Service Assistant is expected to make a direct impact to the business by providing administrative support in onboarding clients, handling client correspondence and managing client data entry duties, in support of the Client Service team.

Disclosure of vaccination status is required as a condition of employment; all employees will be required to be fully vaccinated as of January 2022, unless approved for a religious or medical accommodation.

JOB RESPONSIBILITIES:

• Supports the Client Service Specialist (CSS) team with the administrative duties of onboarding new clients: scanning of documents and forms, creating internal workflows, and following up on outstanding items requiring attention
• Prepare internal and external client related correspondence: proofread, edit and send correspondence, including mail merge documents using existing templates, and creating new ones.
• Primary point person in the creation and monitoring of electronic signature documents
• Prepare and process IRA Distribution forms, Beneficiary Change forms, Change of Address forms, LPOA’s, Moneylinks, Margin, Journals (simple requests) and SLOA requests
• Assists with processing client funds and securities
• Monitor custodial alerts for processing
• Monitoring and tracking of incoming correspondence for CSS Team
• Assists with new client onboardings
• Work with Salesforce CRM client database, including data entry (Gifting/Move Money)
• Manage internal SharePoint library for CSS Team

QUALIFICATIONS AND REQUIREMENTS:

• BA/BS degree required
• Minimum one (1) to two (2) years’ work experience in Financial Services office or administrative support
• Experience utilizing Charles Schwab Advisor Center, DocuSign, Tamarac, and Salesforce CRM, a plus
• Excellent written and oral communication skills required, including spelling, grammar, punctuation, and business writing
• Proficient in all MS Office applications, particularly Word, Excel, and Outlook
• Professional, personable, tactful, efficient, and self-motivated
• Collaborative, creative, team player, and problem-solver
• Strong interpersonal skills and sense of teamwork valued
• Strong organizational skills, multitasking, accuracy, service-minded, and meticulous adherence to details required.
• Strong written and verbal communications skills

This position is non-exempt and is paid according to the laws of the State of California.

Dowling & Yahnke offers a competitive salary, as well as a comprehensive benefits package and profit-sharing plan. The chosen candidate will be required to successfully complete a full background/credit check at the offer stage.

Dowling & Yahnke, LLC is an Equal Opportunity employer. No relocation assistance is offered for this position; candidates not residing in San Diego County, CA will be responsible for relocation at their own expense. Eligible candidates will be able to provide proof of eligibility to work in the United States without support; sponsorship is not available.

Interested candidates should apply here.